AGREEMENT OF CONTRACT FOR TRANSPORTATION

This ‘Terms and Conditions’ Agreement of Transportation is made between the Operator, TRUGOFLY PRIVATE LIMITED hereinafter referred to as “FlyConnect” or “Operator” and the Customer, hereinafter referred to as the “Customer”, who was agreed here under and the same is reduced in the terms and conditions as follows;

1. This ‘Terms and Conditions’ Agreement of Transportation is made between the Operator, TRUGOFLY PRIVATE LIMITED hereinafter referred to as “FlyConnect” or “Operator” and the Customer, hereinafter referred to as the “Customer”, who was agreed here under and the same is reduced in the terms and conditions as follows;
2. FlyConnect has engaged several vehicles which will be parked at standard points which have been earmarked by the Operator which is made known to the Customer and the Customer can selected accordingly;
3. FlyConnect further hereby assures that they have necessary insurance coverage and all the other safety measures which has been duly taken care in respect of the vehicle in which the Customer is being transported;
4. FlyConnect and the Customer hereby further agree that the Customer has to follow all the safety measures which have been mandated under the Motor Vehicles Act for their safe transportation and violation of which FlyConnect cannot be held liable. This agreement between the parties is made in view of their own wish and concurrence. Furthermore, this agreement shall come into force from the time the Customer steps into the vehicle and till the point of unloading. It is hereby agreed between the parties that the place of pick up and the place of drop has to be pre-intimated by the Customer among the designated points chartered by the FlyConnect; The parties further agree and undertake to abide by all Laws in force in country;
5. FlyConnect and the Customer hereby further agree that the Customer has to follow all the safety measures which have been mandated under the Motor Vehicles Act for their safe transportation and violation of which FlyConnect cannot be held liable. This agreement between the parties is made in view of their own wish and concurrence. Furthermore, this agreement shall come into force from the time the Customer steps into the vehicle and till the point of unloading. It is hereby agreed between the parties that the place of pick up and the place of drop has to be pre-intimated by the Customer among the designated points chartered by the FlyConnect; The parties further agree and undertake to abide by all Laws in force in country;
6. It is further undertaken by the Customer that they are a Bonafide tourist who is travelling of the purpose of Convenience;
7. The parties to the agreement hereby make it very clear that it is a shuttle service specifically for purpose of boarding the flight from the stipulated Airport and vice versa to reach their respective destination and is not for any other purpose whatsoever;
8. The Parties hereby further declare that whatever the insurance, cess and other charges has to be paid if demanded accordingly as per the existing laws or rules and regulations, the Customer hereby undertakes to pay the same also;
9. The Customer hereby undertakes to pay the additional charges if the full carriage is booked and the same has to be parked in the Airport premises for a specified time according to the charges levied by the Airport Authority of India;
10. The parties further hereby agree that in case of a bulk booking, the same has to be intimated in prior to the Operator and it is subject to the convenience of the Operator to either accept or reject the said offer;
11. This ‘Terms and Conditions’ contract is an offer which is made by the Operator and on acceptance by the Customer it becomes into full fledged agreement and furthermore the agreement is subjected to the above said terms and conditions which have been duly understood and acknowledged by the Customer from his end point.
12. The paries hereby make it very clear that the charges and other fair which are more fully described in the website bearing www.flyconnect.in shall be the charges which will be levied for the transportation of the Customers; The Customers hereby agree and undertake to pay the said charges in advance to the said contract and furthermore the said charges in the Web site are subjected to changes as and when deemed fit and proper by the Operator;
13. The Customers further agreed that in case of any cancellation of the trip by the Operator due to unforceable circumstances or by act of God, whatever the payment has been made shall be refunded within a period of seven days and the same shall not carry any interest / penalty on the repayment which is accepted and acknowledged by the Customer.
14. The parties further acknowledged that under unforeseeable circumstances of delay due to traffic and other events which may occur in the city, which is not within the control of the Operator, the Operator does not take any responsibility for the same and it is subjected to the convenience of the Customers to wait or to make arrangements for alternative transportation; At the same time the Customer has a right to ask for a refund which will be considered after deduction of certain percentage as more fully agreed between the parties;
15. The Customer hereby further agrees and accepts the following cancellation and refund policy:
    • The customer can raise a cancellation and refund request prior to their booked Shuttle Departure time either through the website www.flyconnect.in or by calling the Customer Service; It is agreed by the Customer to notify the Operator in advance in the case of cancellation of their booking and the Operator agrees to abide by the following refund scheme;
      • 100% Refund before 24 hours of Booked Shuttle Departure time
      • 50% Refund before 12 Hours of Booked Shuttle Departure time
      • 0% Refund for no show or between 0 – 12 hours before Booked Shuttle Departure time
    • The Customer hereby further grees and accepts that in the case of not being present at their selected pick-up point at the stipulated time of boarding, then the Operator shall consider the same as a “no-show” and will not offer any refund in such cases;
    • The Customer hereby further agrees and accepts that requests for refunds will be reviewed by the Operator and shall be processed withing in 7 working day(s);
16. The parties hereby further agree and accept that in case of any delay due to technical reasons or mechanical reasons of the vehicle being operated, the Customer will not make any claim and they are not entitled to any compensation for the same. The Customers will be duly notified and on such notification it is the responsibility of the Customers to make some alternative arrangement to see that alternative transport is arranged by the Customer at his own cost at the earliest point on time, the delay shall not be the responsibility of the management/ Operator;
17. The Customer hereby undertakes to abide by all rules and regulations; further the Customer undertakes to be cordial with the fellow passengers and should not get involved in any nuisance or untoward acts towards the fellow passengers or the staffs/ drivers of the vehicle; Any undue act, the passengers are liable for its own consequences as per the Laws of the Land and also the said Customer will be de boarded from the vehicle;
18. It is further understood by the Customer that the Customer is entitled to carry one check-in suitcase, one cabin baggage and one personal item and not to carry more luggage which cannot be accommodated in the transportation. If at all any extra luggage has to be carried the same has to be prior intimated to the Operator, so as to make facility for the same;
19. The Customer hereby acknowledges that no illegal items are being transported in the luggage and the same is the responsibility of the Customer since the Operator or the management is not aware of the contents of the luggage which are being transported in the vehicle. In case any such offensive materials are noticed by any authority the same is liable to the process of Law for which the management cannot be made liable in any manner whatsoever;
20. It is further understood by the Customer that no alcohol or smoking is permitted inside the vehicle; Any Customer who is under the influence of alcohol causing hardships to the welfare of other Customers shall be not boarded on vehicle at the discretion of the Operator of the Vehicle; For the aforesaid actions by the Operator, it is further acknowledge by the Customer that the Customer will not be entitled to claim any compensation or damages for the same;
21. The vehicle which is being operated by the management is an air conditioned vehicle and the same is also subjected to the availability of the vehicle. Further in case of any mechanical failure of the vehicle, the same may not be operated for which the management shall not be made liable ;
22. It is further acknowledged by the Customer, that the Customer’s bags and suitcases shall be accompanied by the Customer and the same shall not be transported alone by the management;
23. The parties to the agreement hereby undertakes to abide by the refund policy as detailed below and the same is hereby acknowledged by the Customer without any protest whatsoever;
24. All the minute details in the said agreement have been well agreed and understood and the same has been acknowledged by means of accepting the same online which amounts to agreeing the same in the website;
25. In case of any dispute, the Customer is entitled to approach a sole arbitrator to be named by the management and the arbitrator’s decision shall be final in the said matter. The place of jurisdiction for dealing any issues shall be at Coimbatore and the Customers cannot escalate the issue to any other place;

This ‘Terms and Conditions’ Agreement is hereby read fully, accepted and approved by both the parties to the said agreement.