Cancellation & Refund Policy

This 'Cancellation and refund' agreement is made between the Operator, TRUGOFLY PRIVATE LIMITED hereinafter referred to as “FlyConnect” or “Operator” and the Customer, hereinafter referred to as the “Customer”, who was agreed here under and the same is reduced in the terms as follows;

The Customer hereby further agrees and accepts the following cancellation and refund policy:

1. The customer can raise a cancellation and refund request prior to their booked Shuttle Departure time either through the website www.flyconnect.in or by calling the Customer Service; It is agreed by the Customer to notify the Operator in advance in the case of cancellation of their booking and the Operator agrees to abide by the following refund scheme;
   1. 100% Refund before 24 hours of Booked Shuttle Departure time
   2. 50% Refund before 12 Hours of Booked Shuttle Departure time
   3. 0% Refund for no show or between 0 – 12 hours before Booked Shuttle Departure time
2. The Customer hereby further agrees and accepts that in the case of not being present at their selected pick-up point at the stipulated time of boarding, then the Operator shall consider the same as a “no-show” and will not offer any refund in such cases;
3. The Customer hereby further agrees and accepts that requests for refunds will be reviewed by the Operator and shall be processed within in 7 working day(s);